Privacy policy

Last updated: January 16, 2025

This Privacy Policy describes how Souchet (the "Site", "we", "us", or "our"), values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website hosted on Shopify, www.souchetchocolate.com (the "Site").

By accessing or using our Site, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information
When you make a purchase or attempt to make a purchase through the Site, we collect:

  • Your name
  • Billing and shipping addresses
  • Payment information (credit card details, PayPal, etc.)
  • Email address
  • Phone number

1.2 Non-Personal Information
When you visit the Site, we automatically collect:

  • Your IP address
  • Browser type
  • Device type
  • Browsing behavior on our Site (e.g., pages viewed, time spent)

We use cookies and similar tracking technologies to gather this data (see Section 5).

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders, including shipping and confirmations.
  • Communicate with you about your orders, inquiries, or promotions.
  • Personalize your shopping experience.
  • Improve our Site and services through analytics.
  • Comply with legal obligations.

3. Sharing Your Information

We may share your information with trusted third parties to facilitate our services:

  • Shopify: Our website platform; they assist in processing and storing your data securely.
  • Payment Processors: To handle transactions securely.
  • Shipping Partners: To deliver your orders.
  • Legal Compliance: If required by law or to protect our rights.

4. Cookies and Tracking Technologies

We use cookies to enhance your experience. These cookies help us:

  • Remember your preferences.
  • Track your shopping cart.
  • Analyze Site performance.

You can manage or disable cookies through your browser settings, but this may affect certain functionalities of our Site.

5. Data Protection and Security

We take your data security seriously and implement measures such as encryption and secure connections (SSL) to protect your information. Shopify also employs robust security features to safeguard data stored on their platform.

6. Your Rights

You have the right to:

  • Access and review your personal data.
  • Request corrections to your data.
  • Delete your personal data (subject to legal requirements).
  • Opt out of marketing communications.

To exercise these rights, contact us at help@souchet-lb.com.

7. Retention of Data

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

8. Third-Party Links

Our Site may include links to third-party websites. We are not responsible for their privacy practices or content.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will be posted on this page with the "Last Updated" date.

10. Contact Us

For questions about this Privacy Policy or your personal data, please contact us:

  • Email: help@souchet-lb.com

 

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